So far, the management team is having a good year with operations, transactions and teller training. Computerizations of our operations has finaly happened and our tellers are being trained on our new system this past March. Here is our list of our goals for imporving training and service.
We would first like to imporve our customer service skill to ensure the needs and respect of our members are met. The Youth Credit Union Program had a customer service workshop earlier this year and hope to have another one durning the summer. We had our teller act out skits and later critisied the different situations. Customer servise in a must in any type of business, so it will be with us.
Another goal is to make all of our teller transactions more efficient and faster. One way we have done this is by having our operations computerized. We are now just beging to train our tellers on the new system.
Teller training has been going well. We are having two tellers each month. We have them come on five operation days and then take a test to see if they're qualified to be a teller. Our management team and most of the board are already trained and are ready to pass on their knowledge to other youth members.
We are looking foward to having a successful and prosperous year.
